Information We Collect
We recognize your right to confidentiality and are
committed to protecting your privacy. We use the
information that we collect on our Web sites
to provide you with a superior shopping experience
and to communicate with you about products, services, and
promotions.
Your Account
When you place an order, we will ask you to set
up “your account” which includes your name,
email address, mailing address, credit card number and
expiration date, as well as certain other information
when you order prescriptions. Using your account information,
we will send you communications that we believe are
relevant to you, including prescription refill and renewal
reminders, newsletters and emails. If you prefer not
to receive optional emails or other communications
from us, you may adjust your account to prevent such
communications by send us an email.
Customer Reviews
We are pleased to hear from our customers and welcome
your comments regarding our products. Customer Reviews allow
other customers to see what you think about
a product. We allow you the option of sharing
your review anonymously by selecting
“Anonymous” when submitting your review.
Your Prescription Information
To fill your prescription drug order, we collect the
following additional information: your date of birth,
gender, drug allergies, medical conditions, illnesses, and
current medications. If you plan to use insurance and
you can’t find the member or group number,
we ask that you provide your Social Security Number. Your
Social Security Number is only used for purposes
of seeking reimbursement from insurance companies.
Information Automatically Collected
We automatically receive and collect certain types
of information whenever you visit our Web stores. For
example, like many Web sites, we use “cookies”
and obtain certain types of information when your Web
browser accesses our Web sites. This information includes the
Internet protocol (IP) address of your computer, your
browser software and operating system, your web server, the
date and time you access our site, session information (such
as download errors and page response times), information
about your viewing, search and purchase history and information
about the referring URL and the URL clickstream
to, through, and from our Web sites. We use this
information to monitor the usage and performance
of our site, to enhance our customers’ search
and shopping experiences and to determine aggregate
information about our user base and usage patterns.
Information From Third Parties
If we receive updated account information from third
parties, we may revise your account for you so that
we can efficiently process your orders, deliver your
packages or otherwise communicate with you. For example,
we may receive customer information from our shippers
or from third parties with which we operate
co-branded businesses. In addition, we may acquire
customer names, email addresses and mailing addresses for
select mailings from third parties.
Other Information You Provide
We collect additional information that you choose
to give us. For example, you provide information
to us when you complete surveys or contest entry
forms, add items to cart (if cart is available),
sign up for special discounts or coupons, communicate
with us by email, phone or otherwise, provide
product reviews, or provide alternative delivery
addresses.
Sharing Your Information with Third Parties
We protect all of your information against
unauthorized access or release. We share your
personal and prescription information with third parties
as follows:
- Brand Manufacturers — We may develop programs with some of our brand manufacturers through which you may be offered special discounts or coupons on products in exchange for providing your email address or completing a survey about the manufacturer’s products. When you are offered such discounts or coupons in exchange for providing information (for example, giving your email address or completing a survey), you will be notified that if you choose to participate, your name, email address and responses will be shared with the brand manufacturer. No other information will be shared.
- Agents — We may enter into agreements with other companies or individuals to perform functions on our behalf. These functions may include sending promotional emails on our behalf to such companies’ customers; serving advertisements on our behalf, analyzing data; providing marketing assistance; processing credit card or debit card payments; and fulfilling and delivering orders. These companies and individuals have access to only to information necessary to perform their functions. They are not allowed to use the information for any other purpose and are contractually obligated to maintain the confidentiality and security of the information. We may share non-personal, summary, or aggregate customer data with partners and other third parties.
- Business Transfers — We may buy or sell stores or assets. In such transactions, customer information is usually treated as one of the transferred business assets. Should our company or substantially all of either of their assets be sold, customer information will be one of the transferred business assets. In that event, we will post a notification on this page or send you an email so that you are always aware of how your information is being used.
- Compliance with Law; Protection of Rights, Property or Safety — We will disclose account and other personal information when we believe that disclosure is necessary to comply with the law, to enforce or apply our Terms of Use or other policies or user agreements, or to protect the rights, property, or safety of our business, our customers, or others.
- As You Direct — If you direct, we will release prescription or other customer information to your authorized representative, the prescribing or other authorized practitioner caring for you, or such other person as you may direct. At the direction of the patient and to the extent specifically authorized by law, we will release such information to other persons, including insurance plans. For example, at your request we will automatically forward your prescription information to your insurance plan so that our company can directly handle reimbursement of your prescription purchase on your behalf.
From time to time, we may partner with certain companies who, in conjunction with their membership programs or rewards programs, require that we disclose purchasing information about their members who visit our Web store (for example, to earn points for purchases made on our site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly. Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Security
When you place an order online or use our site, your
personal information and credit card or debit card
information are encrypted using SSL encryption technology
before being sent over the Internet, We use SSL technology
to prevent your information from being stolen
or intercepted while being transferred
to us. Your credit card information is always
stored in encrypted form in a restricted-access
database that is away from our Web site database
so it isn’t connected to the
Internet, to keep it safe from hackers.
Cookies
To personalize and enhance your browsing and shopping
experience, we use a feature on your Internet
browser called a cookie. Cookies are small files that your
Web browser places on your computer’s hard
drive. We use cookies to let us know that you
are a prior customer and to retrieve certain
information previously provided by you
to us, so that you do not need
to re-enter this information every time you shop
at the site. Cookies also let us know how you found
us (e.g., through a particular web site
or advertisement). Cookies are not used to access
information entered on the secure server. This information
can be accessed only when you enter your name and
password. If you choose to configure your browser
to remove or reject our cookies, you will not
be able to make purchases from our Web stores
or take advantage of many of our features.
Unsolicited Email (SPAM)
Your privacy is very important
to us. Be assured that, in accordance with
this privacy policy, we do not sell
or distribute our customer list to third parties. You
should be aware, however, that unscrupulous marketers can
sometimes “harvest” your email address directly
from your computer or another person’s address
book or even obtain your email address through programs
that automatically search web pages and email traffic for email
addresses.
Children
We do not sell products for purchase
by children. We sell children’s products
for purchase by adults. If you are under 18, you
may use our Web site only with the involvement
of a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites
operated and maintained by separate companies.
We have no responsibility for linked Web sites
(including the Web sites of participants in our
associate program) and provide these links solely for the
convenience and information of our visitors. The privacy
policies of these sites may differ from our policy,
so you should always review the privacy statement
of each linked Web site you visit.
Your Consent
By using our Web site (including through our customer
service line), you consent to the collection, use, and
disclosure of information in accordance with the
terms of this privacy policy. We reserve the right
to modify or amend this policy at any time.
If we ever change our privacy policy, we will
post any changes on this page or send you
an email so that you are always aware of the
information that we collect, how we use it, and
under what circumstances we disclose it. Unless
we clearly state otherwise, the changes to our
privacy policy will affect only the information we collect
after the effective date of the change.
Your Comments
We welcome your feedback. If you have questions
or comments about our privacy policies, feel free
to drop us a message by clicking here.